Vehelo

Wersja robocza - jeszcze nie zweryfikowana prawnie

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RegulaminPolityka prywatnościZaufanie i bezpieczeństwoUmowa najmuPolityka anulowaniaCennik i kary umowneWarunki ubezpieczenia

Regulamin

Wersja 3 — obowiązuje od 9 lipca 2026 Zobacz historię wersji

Polska wersja regulaminu jest w przygotowaniu — wiążący pozostaje poniższy tekst w języku angielskim.

1. General provisions and definitions

These Terms define the rules for using the Vehelo teleinformatic system, in accordance with the Polish Act on Providing Services by Electronic Means. Key definitions: the App is the platform's mobile and web software; the Rental Agreement is a bilateral vehicle reservation and rental agreement concluded directly between the Owner and the Driver.

2. The platform's role and scope of services

Vehelo is not a car rental company, does not own a vehicle fleet, and under no circumstances becomes a party to the Rental Agreement. The scope of services provided by Vehelo is strictly limited to intermediation - providing the App to connect the parties and processing payments.

3. Conditions for the provision of services

A mobile device with stable internet access is required to use the App. To create an account and use the services, you must be at least 21 years old, hold a valid category B driving licence, and have an active payment card. Introducing any unlawful content into the system is strictly prohibited.

4. Conclusion and termination of the agreement

The agreement for the provision of electronic services is concluded upon successful registration of a user account in the App. You may terminate this agreement at any time by deleting your account, provided all outstanding financial obligations have been settled.

5. Limitation of liability

The intermediation service does not include physical inspection of the technical condition of the shared vehicles. Vehelo disclaims liability for the improper performance of obligations arising from the Rental Agreement by either party, and assumes no liability for the unlawful actions of Users or any resulting property damage.

6. Complaint procedure

Users may submit complaints concerning exclusively the functioning of the software (the App) and payment irregularities. Vehelo will process a properly submitted complaint within 14 days of its receipt. Physical disputes (e.g. scratches on a vehicle) are not subject to this procedure and are governed by a separate Trust & Safety Policy.